State Farm® Insurance Agent Logan Ball
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bob D
November 23, 2025
5
out of
5
rating by Bob D
"I had a vehicle crash early September of this year. A young permit driver, no insurance on the vehicle. Deemed his fault. Both vehicles were totalled. I filed the claim, State Farm got right on. Then it all seemed to just stop. So I got ahold of the great people working in the Logan Ball office. Garrett, Elsie, Jessica. They got me hooked up with all the right people, and we got it done. Real people, not automated answering machines. State Farm, Thank you. But you need to get back to letting Real people like Logan Balls people crew do what they do. Get it done. Again, a big thank you to Garrett Garing, Jessica Hudson and Elsie Watson. Real Professionals. Bob Driskill"
Jean Newberry
November 19, 2025
5
out of
5
rating by Jean Newberry
"Great people, friendly and very helpful.returns calls quickly. Very good at contacting me about lowering rates. I would highly recommend them."
We responded:
"Thank you, Jean! I'm happy to know that you found our team friendly and helpful. It's great to hear that our efforts to keep you informed about rate options have been beneficial. We appreciate your recommendation! If you need anything else, feel free to reach out."
Amie Rippeto
November 18, 2025
5
out of
5
rating by Amie Rippeto
"Amazing service and way cheaper than my last insurance company. Very responsive to messages and very informative when answering questions. Would highly recommend Logan and his team to friends and family."
We responded:
"Amie, thank you for taking the time to leave Logan Ball and our office a review! We are happy to have you as part of the State Farm family."
Moriah Proctor
November 18, 2025
5
out of
5
rating by Moriah Proctor
"Great customer service and very helpful with answering all my questions. State Farm made the process smooth and stress-free."
We responded:
"Thank you for your review, Moriah! I'm happy to hear that you found our customer service helpful and that we could make the process smooth for you. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
Steve Combs
November 14, 2025
5
out of
5
rating by Steve Combs
"The Combs’ family had an outstanding experience with Logan Ball-State Farm. Logan is professional, knowledgeable, and quick to help whenever we have questions. I also want to give a special shout-out to Dakota, who works in the office-she is fantastic to work with and always goes above and beyond. Their customer service and rates are top notch! Highly recommend!"
We responded:
"Thank you, Steve! I'm happy to hear that your family had such a positive experience with us. We are dedicated to providing excellent service, and it's great to know they made a difference for you. We appreciate your recommendation and are here for any future questions or needs. Thanks for choosing us!"
Kai-li Kirschner
November 14, 2025
5
out of
5
rating by Kai-li Kirschner
"We’ve had great service from Logan’s office! They’re quick to respond and get us the coverage that fits our needs as soon as we reach out."
We responded:
"Thank you, Kai-li! I'm glad to hear that our team has been able to provide you with prompt and fitting coverage. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Ryliegh Belt
November 13, 2025
5
out of
5
rating by Ryliegh Belt
"Elsie with State Farm was nothing short of amazing to work with, she helped me change insurance and get me the best plan within my budget and I definitely recommend switching to State Farm."
We responded:
"Thank you for your wonderful feedback, Ryliegh! I'm delighted to hear that Elsie was able to assist you in finding the right plan that fits your budget. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Patrick Waugh
November 12, 2025
1
out of
5
rating by Patrick Waugh
"I fired them. Their billing is incomprehensible, they give you a rate, you accept, then half way into the contract, they just change it. You ask them to explain their change in the bill, and they deflect. When you point out they are not answering your question, and tell them perhaps they need to research it, they finally use that, but then the answer they research is also not an answer. They actually suggested I contact someone, and then failed to provide any contact info in the letter. It was like dealing with criminals or someone on drugs."
We responded:
"Hey Patrick! Insurance can be confusing sometimes. When you move it can change the rate due to a multitude of factors based on the new area you’re living in. It can also take a few billing cycles to correct. After reviewing your account the change was $2. Not monthly but one time. You also had a rate decrease in September. So even with the one time charge you’re still paying less than the original rate you accepted. Let us know if you need anything else. "
Richard Struble
November 10, 2025
5
out of
5
rating by Richard Struble
"Always friendly and willing to help"
We responded:
"Thank you, Richard! I'm glad you find our team friendly and helpful. We’re always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Mikayla Bailey
October 15, 2025
1
out of
5
rating by Mikayla Bailey
"I thought progressive was bad. Communication is ridiculous. Ive called, emailed, texted. I either get no response or attitude from the billing department from their mistake. My husband works for the railroad and they blame a sudden almost $60 increase in our bill on a text he didnt answer after I SPECIFICALLY stated many times to each person I spoke with that he can't have his phone even on while on the train therefore all communication were to be through me. His job is an on call brutal job and he is extremely hard to reach. Ive gotten nothing but the run around and frankly im frustrated. I've communicated and they dont care. I voiced my concerns that we didnt want a company like progressive that likes to continuously hike your bill up and less than 2 months in thats what state farm has done. I was guaranteed by them that they wouldn't do this. Especially with two brand new cars with lots of safety features, low miles and we even did the drive safe and save crap. Just to be spoke to like im a child and given attitude each time I try to get the situation fixed. I do NOT recommend."
Amber Overfelt
October 9, 2025
5
out of
5
rating by Amber Overfelt
"Everyone there is great to work with. Love the option to text the office for simple changes. Thanks Logan, Jessica, & Garrett!"
We responded:
"Amber, thank you for your wonderful feedback! I'm happy to hear that you enjoy the convenience of texting our office for simple changes. Jessica and Garrett appreciate your kind words. Let us know if there's anything else we can do for you!"
Alyssa Loeffler
October 9, 2025
5
out of
5
rating by Alyssa Loeffler
"Easy to work with! Affordable rates"
We responded:
"Thank you, Alyssa! I'm happy you found our services easy to work with and our rates affordable. Let us know if there's anything else we can assist you with!"
Haili Perkins
October 6, 2025
5
out of
5
rating by Haili Perkins
"Elsie is very knowledgeable!"
We responded:
"Thank you, Haili! I'm happy to hear that Elsie's expertise made a positive impact on your experience. Our team is dedicated to providing knowledgeable service to all our customers. Let us know if there's anything else we can assist you with!"
Mercades Zumwalt
October 3, 2025
5
out of
5
rating by Mercades Zumwalt
"Garrett was very nice and not to pushy as some insurance people are. Very helpful and got me the best price possible. 10/10 thank you."
We responded:
"Thank you, Mercades! I'm glad to hear Garrett provided you with such a positive experience and helped you find a great price. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
Patty Hall
September 26, 2025
5
out of
5
rating by Patty Hall
"Jessica found me insurance for my automobiles way cheaper than what I was paying."
We responded:
"Thank you, Patty! I'm happy to hear that Jessica was able to help you find more affordable insurance. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Jeannie Blair
September 19, 2025
5
out of
5
rating by Jeannie Blair
"STATE FARM insurance is always provided Good services and very polite people good communication skills and good prices that are reasonable ."
We responded:
"Thank you, Jeannie! I'm happy to know you appreciate our service and communication. It's great to hear that our prices meet your expectations. If you ever need anything else, feel free to reach out!"
Brandon Woods
September 16, 2025
5
out of
5
rating by Brandon Woods
"I am very happy with Logan Ball’s office and would definitely recommend. They are very responsive and helpful when I need it. Also good at updating me on lower rates, without me even having to ask."
We responded:
"Thank you, Brandon! I'm glad to hear that you're satisfied with our service and find our team responsive and helpful. Keeping you informed about lower rates is something we prioritize, and it's great to know it's appreciated. Let us know if there's anything else we can assist you with!"
Guyla Alexander
September 12, 2025
5
out of
5
rating by Guyla Alexander
"The staff at Logan Ball State Farm have been so very helpful with all our coverage needs. Especially Dakota, she got us all squared away with extra coverage for our trip to Los Angeles so my son's band, Concannon, could play at Whisky A Go Go. Less stress knowing all the details had been handled!"
We responded:
"Thank you, Guyla! I'm happy to hear that our team, especially Dakota, was able to assist with your coverage needs for the trip to Los Angeles. It's great to know that everything was handled smoothly, allowing you to focus on your son's band performance. If there's anything else we can do for you, just let us know!"
Kelise Burkett
September 10, 2025
5
out of
5
rating by Kelise Burkett
"Dakota was super friendly, quick, and educated. Was able to do everything online and still received fast responses."
We responded:
"Thank you, Kelise! I'm happy to hear that Dakota provided you with such a friendly and efficient experience. It's great to know that our online services met your expectations with quick responses. If you need anything else, feel free to reach out!"
Bobbie Sue Dodd
September 4, 2025
5
out of
5
rating by Bobbie Sue Dodd
"Staff is very friendly and very helpful!"
We responded:
"Thank you, Bobbie! I'm happy to hear that our staff made a positive impression with their friendliness and helpfulness. We’re committed to providing excellent service every day. Let us know if there's anything else we can assist you with!"
Jessie Yeager
September 4, 2025
5
out of
5
rating by Jessie Yeager
"Very helpful friendly and willing to tend to all your needs as best to their ability"
We responded:
"Thank you, Jessie! I'm happy to hear that you found our team helpful and friendly. We always strive to meet your needs to the best of our ability. If there's anything else we can assist you with, feel free to reach out!"
kaylee moran
September 3, 2025
5
out of
5
rating by kaylee moran
"They are always helpful and friendly and their insurance prices are very affordable compared to anyone else in town!"
We responded:
"Kaylee, thank you for your wonderful feedback! I'm happy to hear that you find our team helpful and friendly, and that our prices meet your expectations. We’re always here to assist with any of your insurance needs!"
Sonja Carson
August 28, 2025
5
out of
5
rating by Sonja Carson
"They are always there to help. Seems they will go out of there way to get things done. I love the staff always easy to work with."
We responded:
"Thank you, Sonja! I'm happy you find our team helpful and easy to work with. We’re committed to going the extra mile for our customers. Let us know if you need anything else!"
Breanna Hess
August 15, 2025
5
out of
5
rating by Breanna Hess
"Logan Ball - State Farm has been amazing to work with! Whether it’s auto, health, or life insurance, they are always quick to answer our questions and explain things in a way that’s easy to understand. Anytime we’ve needed to process a claim, the experience has been smooth and stress-free. The team is knowledgeable, friendly, and truly goes above and beyond to make sure we have everything we need. We are grateful to have them as our insurance provider and highly recommend them to anyone looking for excellent service!"
We responded:
"Thank you, Breanna! I'm so happy to hear that you've had such a positive experience with our team. It's wonderful to know that our efforts to provide clear explanations and smooth claim processes have made a difference for you. We truly appreciate your recommendation and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Lukas Bohannon
August 15, 2025
5
out of
5
rating by Lukas Bohannon
"I always get great customer service with Logan Ball."
We responded:
"Thank you, Lukas! I'm happy to know that you've consistently received excellent customer service with our office. Your satisfaction is important to us. If there's anything else we can assist you with, feel free to reach out anytime!"